Collections: Student Textbook List
2012-2013 1st Semester
< BackBrowse by Faculties -- FBA
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Records: 85-90 / 117 |
| Faculty | Teaching Staff | Course Code | Title/Author | Ed. | Publisher | Year | Call No. | Required Text | Reference Text |
| FBA | Dr. Jennifer Lai Yuen Man | MGMT332 | Human resource management : an Asian perspective / Gary Dessler, Tan Chwee Huat. | 2nd | Pearson / Prentice Hall | 2009 | HF 5549 Des 2009 | 
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| FBA | Prof. Kong Siew Huat | MGMT335 | Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. | 2nd | American Library Association | 2010 | Z 711 Her 2010 |
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| FBA | Prof. Kong Siew Huat | MGMT335 | Delivering quality service / Valarie A. Zeithaml | 1st | Free Press | 2009 | HF 5415.5 Zei 1990 |
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| FBA | Prof. Kong Siew Huat | MGMT335 | Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry. | 1st | Free Press | 1999 | HF 5415.5 Ber 1999 |
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| FBA | Prof. Kong Siew Huat | MGMT335 | Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. | 1st | McGraw-Hill | 2003 | TS 156 Geo 2003 |
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| FBA | Ms. Kim Kuok | MGMT336-003 | Business ethics / William H. Shaw. | 7th | Wadsworth Cengage Learning | 2011 | HF 5387 Sha 2011 |
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