Performance Pledge
Performance Pledge Reports 
| Address | : UM Wu Yee Sun Library (E2) University of Macau Avenida da Universidade, Taipa, Macau, China |
| Tel. | : (853) 8822-8160/8170 |
| : lib_suggestion@um.edu.mo |
Service Hours
| Monday to Friday | 09:00 to 20:30 |
| Saturday & Sunday | 10:00 to 17:30 |
Closed on Public Holidays
Mission
-
1. To develop high-quality library collections, as well as to provide professional services.
2. To continue improving the Library's environment and facilities so as to establish a good learning atmosphere.
3. To support the University's teaching, learning, research and development.
Target Groups
- UM members and Macao residents.
Performance Pledge
| PP Service | Service Quality Indicator | Achievements in (2019 Jan - Dec) | Remarks | |
| 1. Library User Service | Queuing Up for General Circulation Services | Complete within 7 minutes in rush hours (11:00 am-14:30 pm), 5 minutes in normal hours (sampling survey only) | 100% | |
| Reader's Requests in Locating Books | Reply within 3 working days | 100% | ||
| Handling of “Library Item Lost” Procedure | Complete within 3 working days | 94.3% | Relevant department needs more time to check and approve the price of some individual books. | |
| Providing Online Reference Service to Remote Readers | Complete within 5 working days | 99.7% | ||
| Notifying Readers that Hold Item(s) Available for pick up | Complete within 1 working day | 100% | ||
| Sending out Overdue Notices | Complete within 1 working day | 100% | ||
| 2. UM Identification Card Issuance | Outside User Library Borrower's Card Application | Complete within 4 working days | 100% | |
| Handling Outside Users Checkout & Deposit Refund Procedure. | Complete with 7 working days | 100% | ||
| Handling of “Library Card Lost” Procedure | Complete within 3 working days | N/A | No application | |
| Outside Users Applying to Amend Personal Particulars | Complete within 1 working day | N/A | No application | |
| 3. Library Collection Management | Urgent Cataloging Request | Complete within 2 working days | 100% | |
| 4. Activity Arrangement | Library Orientation Application | Reply within 3 working days | 100% | |
Scope of Services
- To support the University's expanding curricula and scientific research project;
- To assist the University in intensifying faculty research activities for the development of Macao;
- To provide information services for the knowledge-seeking population.
Suggestions and Complaints
Please send your comments or complaints by mail, fax or e-mail to:
- The University Librarian; or
- Functional Head of Public Access & Reference Unit; or
- Library Suggestion Box.
| Address | : UM Wu Yee Sun Library (E2) University of Macau Avenida da Universidade, Taipa, Macau, China |
| Tel. | : (853) 8822-8160/8170 |
| : lib_suggestion@um.edu.mo |