Collections: Student Textbook List
2014-2015 1st Semester
< BackBrowse by Faculties -- FBA
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Records: 31-36 / 72 |
| Faculty | Teaching Staff | Course Code | Title/Author | Ed. | Publisher | Year | Call No. | Required Text | Reference Text |
| FBA | Dr. Iris Sheungting Lo | GAHM303 | Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. | 1st | Cengage Learning - Delmar | 2012 | TX 911.3 C8 For 2012 | 
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| FBA | Dr. Iris Sheungting Lo | GAHM303 | Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. | 1st | Cengage Learning - Delmar | 2012 | TX 911.3 C8 For 2012 |
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| FBA | Dr. Iris Sheungting Lo | GAHM303 | Service quality management in hospitality, tourism, and leisure / edited by Jay Kandampully, Connie Mok, Beverley Sparks. | 1st | Haworth Hospitality Press | 2001 | TX 911.3 M27 Ser |
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| FBA | Dr. Iris Sheungting Lo | GAHM303 | Service quality management in hospitality, tourism, and leisure / edited by Jay Kandampully, Connie Mok, Beverley Sparks. | 1st | Haworth Hospitality Press | 2001 | TX 911.3 M27 Ser |
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| FBA | Dr. Iris Sheungting Lo | GAHM313 | Ethical decision making in the hospitality industry / Christine Jaszay, Paul Dunk. | 1st | Pearson/Prentice Hall | 2006 |
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| FBA | Prof. Rose Liu | GAHM322 | Multivariate data analysis / Joseph F. Hair ... [et al.]. | 7th | Prentice Hall / Pearson | 2010 | QA 278 Mul 2010 |
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